1. Introduction
Welcome to Rakta Sanjeevani (“we,” “our,” or “us”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclosure, and safeguard your data when you visit our website https://raktasanjeevani.org or engage with our services, including purchasing products or making donations.
We operate in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.
2. Information We Collect
We collect only the data necessary to provide our services and ensure transparency.
A. Personal Information
When you make a purchase, donation, or sign up for our newsletter, we may collect:
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Identity Data: Name, Gender, Date of Birth.
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Contact Data: Phone number, Email address, Shipping and Billing address.
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Financial Data: Bank account or credit card details (processed securely via third-party payment gateways; we do not store your card information).
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Statutory Data: PAN Card number (Mandatory for donors claiming 80G tax exemption).
B. Technical Data
We automatically collect non-personal information when you visit our site, including:
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IP address.
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Browser type and version.
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Device type.
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Operating system.
3. How We Use Your Information
We use your data for the following specific purposes:
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Order Processing: To deliver handloom products and process payments.
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Donation Processing: To issue 80G receipts and compliance reports for your contributions.
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Communication: To send you order updates, newsletters, or impact reports regarding our artisan community (only with your consent).
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Legal Compliance: To meet regulatory requirements under the S.R. ACT XXI OF 1860, Ministry of Corporate Affairs (MCA) and Income Tax Department.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We only share data in the following limited circumstances:
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Service Providers: With trusted partners who help us operate (e.g., Shipping Partners like Shiprocket, Payment Gateways like Razorpay/PhonePe).
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Legal Obligations: If required by law, court order, or government authority (e.g., submitting donor lists to the Ministry of Home Affairs for FCRA compliance).
5. Data Security
We implement appropriate technical and organizational security measures to protect your data. Our website uses SSL (Secure Socket Layer) encryption to ensure that your personal and financial information is transmitted securely. Access to your data is restricted to authorized personnel only.
6. Cookies
Our website uses “cookies” to enhance your experience (e.g., keeping items in your cart). You can choose to disable cookies through your browser settings, though some features of the site may not function properly.
7. Your Rights
As a user, you have the right to:
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Access: Request a copy of the personal data we hold about you.
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Correction: Request correction of any incorrect or incomplete data.
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Withdraw Consent: Unsubscribe from our communications at any time.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Rakta Sanjeevani
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Email: support@raktasanjeevani.org
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Phone: +91- 7002847487
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Address: Titabar Bebejia Gaon, Jorhat, Assam- 785630